EXCELLENT CARS - SHEFFIELD, SO

Absolutely worst garage in the world !!! Bought a 56 plate astra 3 weeks ago an the engine has blown , had a mechanic view this car , we found previous water bottle caps wedge doen the back of the engine , the sump plug had been rounded off , the oil tank was obviously over filled , coolant bottle had a leak , thanks N*** £1385 i paid , i am completely digusted with the service i recived , phoned up to explain the situation an was completely mugged off , as i bought an signed it from the ex trade vehicles dont be fooled by this company like i were.

I speak as I find. Bought a Honda Civic in July. Came with one month free warranty. During that time it became apparent that there was a problem with the clutch. They had it back, lent me a courtesy cat and replaced the clutch in 3 days. The clutch wasn't actually covered in the warranty but they didn't charge me. It was a hassle free no nonsense purchase and I would have no hesitation in recommending them.

Do not buy a car from this dealer. These and there associate CP Car Trade are absolutely terrible. Liars and cheats. Advertising cars with inaccurate mileage and not roadworthy. After care service is non existent. They do not acknowledge or reply to attempts to contact them via letter or email.

I purchased a car from Excellent cars (also known as s&n motors ltd) on Tuesday 28th November 2017 I drove down to Sheffield to see the car after my enquiry on the Monday, I was told in a voicemail that the car was perfect drove great ( I knew it had been a CAT D) I Was assured all work had been done on the car I asked the damage that was done to the car and I was told by Dave via voicemail message ( which I have) that it was side damage to the doors on passenger side and pillar which had been fixed, so as I said I drove down and had a look at the car, I dealt with Noel on the Tuesday as It was Dave's day off pleasant enough chap who advised again the car was in perfect condition (baring in mind this is a 13 plate Ford Grand C-Max with only 16700 miles on the clock) I inspected the car and yes it did seem ok ( I am no mechanic) in there advert on Autotrader it advised the car had been mot'ed on the 23rd November so it had a full year (again giving the assurance the car was perfect) when I asked when down there to confirm I was advised it had mot until April 2018, Again I asked about the damage and was advised it was side damage to the car and Noel even showed me where there was a little mark on the passenger rear sliding door, I said yes id purchase if they put a years mot on the car which they did and it sailed through the mot apart from a faulty seat belt which they replaced from another grand C-MAX They had in stock, so again car (MOT Station has now been reported to Ministry of Transport) when I brought the car back from Sheffield I put it in to the garage local to myself to have it inspected and the knocking sound looked at (yep knocking sound and horn not working) I have now been advised today (5th Dec 2017 ) that the car was a total front end right off. not a side impact as was told (I have proof via emails and voicemail and 2 different witnesses) the horn was put back on the car upside down and only a single horn not as should be a double horn hence water getting in to the horn and well basically killing it, the knocking sound is still a work in progress at the moment (ill update this once we get to the bottom of it) the mechanics at the garage could not believe the car was on the road due to the shoddy rebuild that had been done on the car there is a load of major faults that will be updated once I have dealt with the legal side of this... I spoke with Noel today (5th DEC 2017)Who had a very blazy attitude of couldnt care less as i purchased it as a cat D but under the consumer rights act of 2015 this car is not fit for the purpose and i am entitled to my full money back, i have started the legal process to make this happen. So to ask the question would i buy a car from Excellent cars of Sheffield or S&N motors who are the same company not a chance in hell they are 1st rate cowboys and i am pretty sure you will be seeing this lot on tv soon. PLEASE PLEASE DO A INTERNET SEARCH ON THESE COMPANIES BEFORE YOU BUY A CAR FROM THEM AS YOU DONT WANT TO BE IN THE SAME SITUATION AS MYSELF

This is my second car from excellent cars. On our first car we had a brilliant professional experience so decided to return when we decided up upgrade our car again. On our new purchase we did encounter an issue when we kept getting an engine light on the dashboard, we reported this to them and they asked us to return the vehicle straight away. Nothing was too much trouble they sorted the issue within day and in the meantime they gave us a courtesy car and also delivered our car back to us. This was about 6 weeks ago and the car runs like a dream. I'd recommend this car dealership to anyone they care about their customers unlike the big retailers I have bought from in the past.