GRAFTON GARAGE - KEIGHLEY, WE

I bought a car from here in September. Previously in the test drive there were some problems, one of which was the aircon was not working. This was fixed before I collected it but 2 weeks after collection it ceased to be effective again. I also had the car checked over by my own garage. Some problems were found including a split trackrod end boot, which is an MOT failure. Worrying because the car was provided with an MOT from Grafton Garage and had only covered a few miles before I had it checked. Anyway the problems were fixed again under warranty. The problem I have is with the salesman's attidude when I expressed a concern the aircon was not working, but I couldn't test it because of the cold weather. He sent me EXTREMELY sarcasatic and rude emails (the following is a direct unchanged extract):

" I suggest you cut me some slack

On purchase ,we regassed the air con and checked it and it was fine

When the car came back under warranty , we checked it again and no fault was found.We did the other warranty work.

What , exactly, do you want me to do if 6 weeks later you still don’t know if you have a problem?
I am not familiar with the technique of using air con/heater on together as a demister.In fact I’ve never heard of it.

Book it in again.But please do advise us if you want a demister , or air con ."

" You seem to have your facts straight now then.That always helps.

Our senior aircon/demisting engineer advised you exactly of the FACTS when you collected the car

FACT – We tested and regassed the car before delivery.

FACT – We tested (Pressure tested as per industry standard) , and found no fault.Added a leak cure and re-gassed.As is the industry recommended solution and actually the best way.

Our chrystal ball is out on loan to Russell Grant.

FACT -After 6 weeks We don’t know whether or not your aircon is working either. Please refer to my previous email.Book it in.(and not next year – as soon as possible- I’m not carrying this on into next year , I can just imagine the list of other issues you’ll want sorting out (obviously that were also missed before you took delivery)"

In my opinion, this is a very poor way to deal with your customers

Sure enough only 7 months after 2 attempts to repair the aircon on the Clio I bought from them, first time I try to use it IT DOESN'T WORK! and they refuse to do anything about it. Well the aircon on my 10 year old Citroen works perfectly and I would expect their repair on the Clio to last more than a few months. I am currently taking the matter up with Trading Standards .....